Due to our handcrafted and custom-built process, we are not able to refund custom club(s) once the order is placed. We do not pre-build any clubs or sets and always build them after your order is submitted, to your exact specifications.  

Once an order has been placed in the system, we are not able to make any changes to it. If you need to make a change, you will be charged a fee. We strongly encourage all orders to be reviewed thoroughly before purchasing.

To ensure you order the club(s) that are right for you, we highly recommend using our online fitting tool, HoganFit, and taking advantage of our Trial Program to try any club risk-free for 14 days.  

Warrant Policy - If your club(s) arrived or become damaged

We guarantee our workmanship of a period of one (1) year after purchase. If you have an issue with any club purchased directly from the Ben Hogan Golf Equipment Company, we will be happy to assist in correcting the situation by repairing or replacing your clubs. Just give us a call at (844) 53-HOGAN.